CONTENTS
part 1 Hotel Service English 1
UNIT 1. Hotel Reservation 2
UNIT 2. Doorman & Bellman Service 13
UNIT 3. Reception 23
UNIT 4. Complaints 33
UNIT 5. Room Service 44
UNIT 6. Concierge 56
UNIT 7. Housekeeping 65
UNIT 8. Telephone Service 75
UNIT 9. Check Out 84
UNIT 10. Bar Service 93
UNIT 11. Hotel Interview 104

part 2 Tourism Service English 117
UNIT 12. Restaurant Service 118
UNIT 13. Direction Service 129
UNIT 14. Booking a Flight 139
UNIT 15. Confirming a Flight 149
UNIT 16. Boarding Process 157
UNIT 17. Check-in Counter 167
UNIT 18. ‌Customs Declaration & Finding the Gate 177
UNIT 19. Car Rental 187
UNIT 20. ‌Flight Attendant Announcement 197